Having an online doctor booking system is an effective way to reduce no-shows and improve the patient experience. It is also a logistical lifesaver for doctors and their staff.
Reducing no-shows by 40%
Getting rid of patient no-shows by 40% is not an impossible task. There are several tools and techniques available for healthcare providers to reduce their no-show rates. The key is to understand the reasons behind them. If you understand the root cause, you can develop a more effective solution.
The healthcare industry has developed best practices that have proven to reduce patient no-shows by over 50%. These practices can eliminate manual processes and free up practice staff to spend more time serving patients. This can result in a more efficient operation and better patient experiences.
One solution for reducing no-shows is to provide patients with a convenient way to communicate with providers. Whether they choose to use a text message, email, or another medium, the goal is to make their interactions intuitive.
Other ways to reduce no-shows include offering patients ongoing information and cementing a relationship. Sending birthday and holiday wishes is one way to do this.
Another way to improve patient loyalty is to offer them a small discount or a gift card when they show up on time. You can also use automated thank you messages to acknowledge their time and reinforce your role as an ally.
Improved patient experience
Providing patients with a positive experience is important for any healthcare practice. It increases patient satisfaction, retention, and profitability. It also helps to maintain your practice’s reputation.
Patient experience involves all interactions between patients and healthcare providers. It includes care from nurses, health plans, physicians, and other staff. It is also a key driver for quality improvements and reimbursement under value-based payment models.
Patients are increasingly savvy about technology and can access healthcare information from any location. For instance, a patient can book an appointment from a mobile phone or computer without ever having to wait in a waiting room.
According to a recent study by Accenture, 80 percent of patients want physicians to offer self-scheduling solutions. Self-scheduling solutions allow patients to manage their appointment times, which reduces no-shows and increases patient satisfaction.
Many medical practices have implemented automated appointment scheduling systems to improve the patient experience. These solutions also enable patients to easily check their wait times and status.
Logistical life-saver
Using a top-notch Online doctor booking system such as mantra enables your staff to do their best work, without the headaches associated with working the traditional way. For the most part, most of your patients are plugged in, so you can focus on providing a high-quality medical experience, rather than chasing after them to get them to leave. For a hefty fee, your staff can work off-site, where they can focus on providing you with the best medical experience, in the comfort of their own homes. The benefits are well worth the trip. Using a top-notch online booking and scheduling system allows your staff to do their best work, without having to worry about chasing after them to get them to leave. Keeping patients happy is paramount, and the best way to do that is by making sure your patients are taken care of. With an efficient online booking system in place, your staff can focus on providing you with the best medical care, in the comfort of their own homes.
Highly-effective call-to-action
Having a highly-effective call-to-action for online doctor booking can be a great way to improve conversion rates and drive growth. In the digital age, it’s no secret that more and more patients are looking for options to schedule appointments online. However, practices that do not offer this service risk losing prospective patients. Here are some tips to help you craft an effective CTA.
Make sure the call-to-action graphic is prominent. This graphic can be a button, link, or pop-up. It should also meet best practices. If it is a pop-up, use a short, catchy phrase that makes it easy for your audience to click. Other call-to-action hooks can include a phone number, a link, or a download.
Conclusion
Use call-to-action buttons on your website to encourage visitors to schedule an appointment. If your website is mobile, include other contact buttons for patients to use on their smartphones. You can also embed the call-to-action in an email campaign to encourage people to call or visit your practice.
