Is Freshworks Right For Your Business?

A CRM software should offer extensive customization. Luckily, Freshworks does, although its major program UI elements are set in stone. However, you can customize existing fields, including the contact field. In addition, you can add custom fields to your contacts. For example, if you have a business meeting with a potential client, you can add a note or other information about the client. You can even customize the contact’s profile by adding a photo or other detail.

Freshworks is a software-as-a-service company that provides an open platform to help small and medium businesses better support their customers. Among its features are a knowledge base, self-service portal, and community forums. It also offers tools that allow you to leverage mainstream social media channels. This means you can customize your CRM to meet your specific needs, as well as the needs of your particular industry. For a free plan, Freshworks can handle a variety of customer support scenarios.

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Vijay Shankar is a co-founder and director of solutions engineering at Freshworks. He has experience in building high-performing support teams. His early career started as a tech support engineer at HCL. Later, he held positions at Zoho Corporation and Millicent Technologies. In 2012, he founded Freshworks with two other former colleagues. They raised a total of $1 billion, making them one of the largest SaaS companies in India.

Freshworks’ rapid growth curve is impressive. While many startups fail, it demonstrates the tenacity and creativity of this startup. Its recurring revenue in February 2021 is expected to reach $300 million annually, with a 40% year-over-year growth rate. And it is expected that it will continue to grow rapidly, particularly in Europe and Asia. But you may want to look for a more customizable CRM. This is where Freshworks shines.

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Freshworks is one of the most affordable CRMs on the market. It’s easy to set up, and the setup process is relatively fast, so there’s no need to hire a developer. Unlike Salesforce, Freshworks is a fully customizable CRM, allowing you to change its look and feel to match your brand. As a result, it’s a great choice for small businesses. But it can’t compete with HubSpot and Salesforce.

The company’s impressive growth curve is a testament to the creativity of its team and its customers. While most companies are trying to find new ways to engage with their customers, Freshworks has a surprisingly impressive growth curve. The company is growing at a 40% annual rate, and will break $300 million in recurring revenue in February 2021. If you’re in the market for a CRM, it’s worth investigating. It’s a great choice for a variety of reasons.

The free version of Freshworks is quite generous, and it includes enough functionality to satisfy most small businesses’ needs. The company has also been experimenting with YouTube and Google Marketing Platform, which has boosted its visibility. The product boasts over 130,000 customers, and more than 60% of its revenue comes from Google products. A small business can easily integrate it into an existing CRM, and Freshworks can be used to create an entirely new system. Moreover, it has become easier to use than its competitors, with only a few customization steps needed.

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