If you are leasing your property to others, there is a good chance that you will also have to handle tenant complaints. But hearing about these complaints is not enough, and you’ll need to address them and find solutions to retain the tenants. Some of the most commonly reported tenant complaints usually are for pest infestation, poor maintenance of the property, pets, and loud neighbors. Note that when you get the services of a property management company, they usually take proactive measures against these complaints. If you need help with property management, click here.
Pest infestation on your property:
It can be terrifying for the tenants to find bed bugs, cockroaches, termite colonies, or other pests in a property they are leasing. Moreover, if one pays rent, they would expect good maintenance of the property by the landlords. As a property owner, if you are aware of this problem, take immediate action. And understand that it takes more time and money to search for new tenants than it does to hire a pest control company. So, above all, it’s your responsibility to address the issue when a tenant contacts you about a bug problem.
What can you do in such situations? Plan an eradication to get rid of pest issues. Always look for reputable exterminators. Also, it’s best to plan exterminations in the other rental apartments as well if you own a multi-family building as a preventative step.
Property upkeep concerns are among the most frequent complaints a landlord will hear from tenants. While it is understandable that a leased space is vulnerable to eventual wear and tear since it’s being used every day, it’s best to address a tenant’s claim of property damage head-on.
So what can you do once you get a complaint? Launch an investigation immediately to identify the problem’s main issue and its underlying cause. You can also call in qualified professionals to handle and fix any repairs.
It’s also important for you to maintain good relations with the tenants, so keep them informed of whatever steps you take and send updates when repairs are still being done. You can contact the tenant and request feedback when the maintenance is finished to make sure the problem has been resolved.
A landlord who gets professional property management services usually does not have to worry about these things as the company takes care of them on their behalf. So, why wait? Contact a Phoenix property management company today.